Claims

blue-collar-workers-climbing-a-ladder
At Gray, we take a proactive approach to claims handling by making a personal commitment to providing our insureds with cost-effective services and optimal results.

Our dedicated Workers’ Compensation and Liability resolution specialists are committed to resolving your claim as fairly and quickly as possible after a loss.

Why Gray?

Our reputation is built on timely involvement during every phase of an evolving claim, from an on-scene investigation to its resolution. Our resolution specialists are proficient in litigation cost management and innovative solutions in order to bring claims to equitable conclusions.

customer-experience

Customer Experience

With an average of 20 years of experience, our resolution specialists provide exceptional claims handling. Each insured will be paired with a small claims contact team to ensure efficiency and to establish a unique relationship.

accessiblity

Accessibility

The claims team assigned to the insured is available to provide immediate response to questions or concerns at any time, day or night, including weekends and holidays.

superior-service

Superior Service

Our resolution specialists ensure that they maintain a close relationship with our insureds, earning their trust by providing valuable feedback as claims develop. In addition, we offer regular claims reviews, best practices coaching for claims reporting and risk management, and collaboration with Loss Prevention.

reduced-caseloads

Reduced Caseloads

We prioritize smaller caseloads per specialist in order to focus on a more responsive and personalized claim experience. Typically, our caseloads are half that of the industry.

Report
a Claim

24 hour hotline (877) 225-8442

Claims Branch Offices

Corporate Headquarters

Metairie, LA

Mandeville, LA
  • 1225 W. Causeway Approach
    Mandeville, LA 7047

  • Phone: (504) 888-7790
    Fax: (504) 887-5658

Lafayette, LA
  • 241 La Rue France
    Lafayette, LA 70508

  • Phone: (337) 233-9320
    Fax: (337) 233-7478

Mobile, AL
  • 578 Azalea Road, Suite 109
    Mobile, AL 36609

  • Phone: (251) 660-5094
    Fax: (251) 660-5096

Houston, TX
  • 1717 Turning Basin Drive, Suite 333
    Houston, TX 77029
  • Phone: (713) 671-2534
    Fax: (504) 324-2051

Oklahoma City, OK

Committed to your business

We collaborate with you to mitigate risk, control claims, and prioritize your safety while you enjoy personalized support and the opportunity for savings.